At LE PORTTEUS, we want you to be delighted with your purchase. If you are not satisfied with your purchase, you may return or exchange the product anytime considering the item is in good condition with all labels intact. Once we accept the Return, we will initiate the Refund process.
To initiate a return, please follow the following process:
- Contact our customer service team at email@example.com to initiate the return.
- Pack the item securely in the original package (if possible). Please include the bill or receipt with the product.
- We will email you the address where you have to ship the package
Please take note of the following:
- Shipping and handling charges are not refundable.
- We are not responsible for any damage or loss that occurs during the return shipping process.
- We recommend you use a shipping method with tracking and insurance.
- Refunds will be issued to the original payment method.
- We reserve the right to refuse returns that do not meet the above criteria.
Thank you for your understanding and cooperation. If you have any questions, please contact our customer service team.